Privacy Policy

Here you will find the terms of our privacy policy, such as what type of information we collect, the method of collecting information used, for what purpose we collect personal and non-personal information, how we store and use it, our tracking tools and how we communicate with website visitors.

1. Type of information we collect

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the IP address used to connect your computer to the Internet, your email address, your location, and your purchase history on the website. We may use tools to measure and collect navigational information, including page response times, total time spent on certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email address and other communication methods), payment details (including credit card information), comments, feedback, recommendations, and personal profile.

2. Method of collecting information

When you make a transaction on our website, as part of the transaction, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific purposes set out below only.

3. Why do we collect this information?

We collect personal and non-personal information to:

- Provide and operate our Services;

- Provide customer service and technical support;

- Be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

- Create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used only by Figueira Psicoeducação & Prevenção de Traumas;

- Comply with any applicable laws and regulations.

4. How do we store, use and share our visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell products and services to our customers. Your information may be stored in Wix.com’s database. Wix.com stores your information on secure servers behind a firewall. All payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and our service providers.

5. How do we communicate with our visitors?

We may contact you to help resolve an issue related to your account, to resolve a payment dispute, to collect fees or past due payments for monthly subscriptions to our services, for surveys or questionnaires, to inform you about new products or services, or for any other reason that is reasonable under local law. We may contact you via email, physical address, SMS or telephone.

6. How do we use cookies and other forms of tracking?

Cookies são pequenos dados armazenados no navegador do visitante do site. Eles são usados pelo site Figueira Psicoeducação & Prevenção de Traumas para acompanhar as configurações de navegação dos usuários e sua interação com nosso site. A plataforma Wix usa cookies por motivos importantes, como:

- Proporcionar uma ótima experiência para nossos visitantes e clientes;

- Identificar nossos membros registrados (usuários que se registraram no nosso site);

- Monitorar e analisar o desempenho, a operação e a eficácia da plataforma Wix.

Para garantir que nossa plataforma seja segura para uso.

7. Updating our Privacy Policy

We reserve the right to modify our Privacy Policy at any time, so please review it periodically. Changes and clarifications will be implemented immediately upon posting on our website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect and how we use it.

8. Access and changes

If you would like to access, correct, or delete any information we have collected about you, please feel free to contact us at kikasalvi@figueira.org.